When you need auto parts and accessories, especially specialized tools like a Crusader Marine Scan Tool, getting them quickly and reliably is crucial. At vcdstool.com, we understand this urgency. We are committed to providing fast and efficient shipping services for all your automotive diagnostic and repair needs. Here’s everything you need to know about our shipping policies to ensure your parts arrive promptly and safely.
Same-Day Shipping for In-Stock Parts
Need your parts in a hurry? For orders placed before 2:30 pm EST, we offer same-day shipping on all in-stock items. This means if you order your crusader marine scan tool or any other part before our daily cut-off, it will typically ship out the same day. For even faster delivery, we provide FedEx Overnight and second-day air options. Please note that the deadline for expedited shipping is also 2:30 pm Eastern Standard Time. Engine orders are processed and shipped within 24-48 hours after full payment is received. For specialized engine orders, shipping times will depend on current stock and build time.
Convenient In-Store Pickup
While we are primarily an online retailer to offer you the best prices, we also understand some customers prefer to pick up their orders. Please remember, walk-in retail is not available. All part orders must be placed online. However, you can select “In-store pickup at our company” during checkout if you wish to collect your order personally. We will send you a text and call you as soon as your order is ready for pickup, ensuring a smooth and quick collection process.
Shipping Methods and Delivery
For shipments within the Continental USA, we use FedEx for items weighing under 75 pounds. For international shipments, we utilize FedEx International or air freight, depending on the weight and destination of the items. It’s important to note that FedEx cannot deliver to P.O. boxes, so please provide a physical street address for all shipping needs. This ensures reliable delivery of your crusader marine scan tool and other auto parts.
Signature Required for Valuable Packages
To ensure the secure delivery of your orders, especially for higher value items, all packages valued over $175.00 will require a signature upon delivery from FedEx. This signature can be obtained from someone at the delivery address, a neighbor, building manager, or someone at a neighboring address. Alternatively, you can leave a FedEx Door Tag authorizing the release of the package without anyone present, or sign up for FedEx Delivery Manager. This added security ensures that your investment, whether it’s a crusader marine scan tool or another valuable part, reaches you safely.
Worldwide Shipping and Mercury Items
We are proud to ship parts and engines worldwide, ensuring that no matter where you are, you can access our extensive catalog. However, please be aware that MERCURY brand items can only be sold and shipped to addresses within the United States due to manufacturer restrictions. For all other brands and items, including the crusader marine scan tool (if applicable), we offer international shipping options.
Canadian Shipments – Customs and Transit
For our Canadian customers, please note that standard service rates to and from Canada do not include charges for customs clearance, except for shipments from Mexico where routine customs clearance is included. Customs brokerage charges, duties, and taxes will be billed to the importer unless specified otherwise by the shipper. Additionally, some shipments to and from certain locations may require additional transit time due to customs procedures.
Engine Shipping – Quotes and Carriers
Shipping engines requires special handling and care. To get a shipping quote for engine orders, please email us at [email protected] or call (248) 524-9600 with your shipping address and contact information. Our team will work to secure the lowest price and the safest delivery for your engine. We partner with various reputable freight carriers, including R&L Freight, Con-Way Freight, Estes Express, Pilot Air, USF Holland, Forward Air, Old Dominion, Overnight Express, Watkins, and Dayton Freight. Engines can be picked up at local shipping terminals or delivered directly to your location, based on your preference and accessibility.
Engine Preparation and Packing
To comply with freight carrier requirements and ensure safe transit, all oil and lubricating fluids are drained from engines before they are shipped. Our shipping department meticulously packs all engines and parts. Engines are secured in specially designed crates made specifically for that engine type. Before loading onto a freight carrier, our shipping manager inspects each engine to ensure it is properly prepared and packed for shipment.
Returns and Refunds – Conditions
We strive for customer satisfaction. For items returned in their original condition and received as described, we offer a refund of the final invoice price, minus shipping and handling charges and a 15% restocking fee. The buyer is responsible for return shipping costs and for adequately packing and insuring returned items, unless otherwise agreed upon. Please note that refunds will not be issued for damaged merchandise. All returns must be initiated within 15 days of delivery. For electronic parts, we cannot offer refunds if the box has been opened. This policy applies to various items, and for clarification, it is also applicable to items like the crusader marine scan tool if it falls under returnable items. A 15% restocking fee also applies to the return of any complete engine.
RMA and Return Process
To initiate a return, you must obtain an RMA # (Return Merchandise Authorization number) and include your invoice #. Please call or email us to request an RMA # before sending back any items. Returns must be shipped to: Michigan Motorz, LLC, 32333 Mally Drive, Madison Heights, MI 48071, (248) 524-9600. If parts arrive damaged during shipment, it is the customer’s responsibility to immediately notify the carrier and reject the damaged package. Please also contact Michigan Motorz regarding potential damage so we can file a claim and send out an identical replacement part. If damage is noticed after accepting the package, please call Michigan Motorz, LLC immediately.
We are dedicated to ensuring a smooth and satisfactory shipping and returns process for all our customers. If you have any further questions regarding shipping, including specific details about getting your crusader marine scan tool delivered, please don’t hesitate to contact us.
