Experiencing problems with the Blizzard Battle.net Scan and Repair tool can be frustrating when you’re eager to jump into your favorite games. This tool is crucial for ensuring your game files are in order, but sometimes it can encounter issues that prevent it from working correctly. If you’re facing difficulties, this guide will walk you through some common troubleshooting steps to get the Scan and Repair tool back on track.
Common Issues and Quick Fixes
Before diving into more complex solutions, let’s start with a simple yet often effective method: a power cycle. This can resolve temporary glitches that might be interfering with the Battle.net app and the Scan and Repair tool.
Perform a Power Cycle:
- Shut down your computer completely.
- Unplug your modem and router from the power outlet.
- Wait for a full 30 minutes. This allows all network devices to fully reset.
- Plug your modem back into the power outlet and wait for it to fully power on (usually a few minutes).
- Plug your router back into the power outlet and wait for it to power on.
- Turn your computer back on and launch the Battle.net application to try the Scan and Repair tool again.
This simple restart can often clear up temporary network hiccups or software conflicts that might be causing the Scan and Repair tool to malfunction.
Advanced Troubleshooting: Reinstalling Battle.net
If a power cycle doesn’t resolve the issue, a more thorough approach involves ensuring your system isn’t running unnecessary background processes and then performing a clean reinstall of the Battle.net application.
1. Selective Startup:
To rule out software conflicts, try running your system in selective startup mode. This mode starts Windows with a minimal set of drivers and startup programs, which can help identify if another program is interfering with Battle.net. You can find detailed instructions on how to do this in Blizzard’s support article: Battle.net Desktop App Selective Startup. Follow the steps outlined in this article to configure selective startup and then test the Scan and Repair tool.
2. Clean Reinstall of Battle.net Application:
A clean reinstall ensures that all corrupted files and settings related to the Battle.net application are removed, providing a fresh start. Follow these steps carefully:
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Close Battle.net and Agent Processes: Make sure the Battle.net desktop application and any related Agent processes are completely closed. Check your system tray (bottom right corner of your screen) and Task Manager (Ctrl+Shift+Esc) to ensure nothing related to Battle.net is running.
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Uninstall Battle.net: Go to “Add or remove programs” in Windows (search for it in the Start Menu). Find “Battle.net” in the list of applications and uninstall it.
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Delete Battle.net Folders: After uninstalling, manually delete the Battle.net folders from your system. Open File Explorer and type the following locations into the address bar one at a time, pressing Enter after each, and delete the folders if they exist:
%APPDATA%%PROGRAMDATA%%LOCALAPPDATA%%TEMP%
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Empty Recycle Bin: Empty your computer’s Recycle Bin to ensure the deleted files are completely removed.
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Create a New Administrator Account (Optional, but Recommended): In some cases, permission issues can interfere with the installation. Creating a new administrator account can help bypass these issues. Refer to this Blizzard support article for instructions: Creating a New Administrator Account.
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Restart Your Computer: Restart your computer after deleting the folders and creating a new administrator account (if you chose to do so).
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Reinstall Battle.net: Download the latest Battle.net Desktop Application installer from the official Blizzard website and install it. If you created a new administrator account, log into that account and install the application to the default C: drive location.
By following these steps for a clean reinstall, you’ll eliminate potential software conflicts and corrupted files that could be causing problems with the Blizzard Battle.net Scan and Repair tool.
Still Having Problems?
If you’ve tried these troubleshooting steps and are still encountering issues with the Scan and Repair tool, it might indicate a more specific or technical problem. In this case, the best course of action is to submit a support ticket to Blizzard.
To submit a ticket:
- Go to the Blizzard Support website.
- Click on your username in the top right corner of the page.
- Select “Support” from the dropdown menu.
- Click “Contact Support.”
- Follow the prompts to describe your issue and submit your ticket.
When submitting your ticket, be sure to include an MSInfo file. This system information file provides Blizzard support with detailed specifications about your computer, which can help them diagnose the problem more effectively. Instructions for collecting an MSInfo report will be provided on the support ticket submission form. Providing as much detail as possible, including any error messages you’ve encountered, will help Blizzard’s support team assist you in resolving the issue with the Battle.net Scan and Repair tool.
