Navigating the complexities of modern HVAC systems requires precision and expertise, especially when it comes to AAON air conditioning units. To ensure your AAON systems operate at peak efficiency and are easily maintained, having the right diagnostic tools and up-to-date software is crucial. This page serves as your central resource for the latest AAON Controls software releases and essential technical support information, focusing on how these resources empower you to effectively utilize your Aaon Air Conditioning Scan Tools.
Whether you are a seasoned HVAC technician or a facility manager responsible for AAON equipment, understanding the software landscape and support options available is vital. AAON provides a suite of tools and software designed to streamline diagnostics and maintenance, and keeping these tools current is key to unlocking their full potential. Think of software updates as essential enhancements for your AAON air conditioning scan tool, providing you with the latest features, bug fixes, and compatibility improvements.
It is highly recommended to download software and updates from this official AAON resource only when directed by AAON Controls Support. This ensures you are accessing verified files and following best practices for installation. To always access the most current information, remember to refresh your browser each time you visit this page.
For any assistance with installation, configuration, or general inquiries, AAON Controls Tech Support is readily available.
AAON Controls Tech Support Contact Information:
- Phone: 1-866-918-1100 | 1-918-382-6450
- Email: [email protected]
- Hours: Monday – Friday, 7:00 A.M. to 5:00 P.M., Central Time
Essential Software and Updates for Your AAON System
AAON offers a range of software solutions tailored to different needs. Here’s an overview of some key software and update categories that are essential for effectively using your AAON air conditioning scan tool:
Prism 2 Software: Your Comprehensive AAON Control Interface
Prism 2 is a powerful Windows-based application that acts as your primary graphical interface for interacting with AAON digital controls. It’s compatible with Microsoft Windows 10 and provides a user-friendly environment for monitoring, configuring, and diagnosing your AAON air conditioning systems. For detailed system requirements and advanced features, consult the Prism 2 Technical Guide.
Current Version: 5.17.0 (Updated: 10-24-2024)
Keeping Prism 2 updated ensures you have the latest functionalities and improvements for communicating with and managing your AAON units. This software is a cornerstone for technicians using laptops as a form of AAON air conditioning scan tool, allowing deep dives into system parameters and performance data.
Modular Service Tool: Handheld Diagnostics at Your Fingertips
For on-site diagnostics and quick checks, the AAON Modular Service Tool is an invaluable handheld device. It allows technicians to directly interface with AAON controllers in the field. Software and screen updates for the Modular Service Tool enhance its capabilities and ensure compatibility with the latest AAON system configurations.
Modular Service Tool Worksheets
These worksheets are designed to guide technicians through various service procedures when using the Modular Service Tool. They provide structured steps and information to streamline troubleshooting and maintenance tasks, making the Modular Service Tool even more effective as an AAON air conditioning scan tool in the field.
Modular Service Tool (Handheld) Screens and Software Updates
Regular updates for the Modular Service Tool ensure it displays information accurately and functions optimally with the evolving AAON control systems. These updates are crucial for maintaining the handheld tool’s effectiveness as a portable AAON air conditioning scan tool. The update files are typically used with an SD card to update the device.
USB Drivers: Enabling Communication
USB drivers are essential for establishing a communication bridge between your computer and AAON systems via Prism 2. These drivers are necessary whether you are using a CommLink 5 or USB-Link 2 adapter. After installing Prism 2, you will need to download and install the USB drivers to your computer’s C: drive.
Important Caution: Disconnect any USB-Link 2, CommLink 5, or other hardware from your computer’s USB ports before initiating the USB driver installation process. This prevents potential conflicts and ensures a smooth installation.
SD Card Updates for Modular Service Tool SD and System Manager SD
Updating the SD card in your Modular Service Tool SD or System Manager SD primarily updates the screen displays and data files used by these devices. It’s important to note that updating the SD card does not update the internal operating software of these tools.
Consult Technical Support: If you are unsure whether you need to update your SD card or software, or have any questions about the update process, always consult AAON Control’s Support Department for guidance.
If instructed by AAON support to update your SD card, download the “Modular-HH-Screens.zip” file, and carefully copy its contents to your SD card. In many cases, you might be advised to update both the SD card and the internal software for comprehensive tool maintenance. Remember that this SD card update process focuses on the display and data aspects of your AAON air conditioning scan tool, not the core software.
Updating the Modular Service Tool SD or the System Manager SD Software
For more significant updates that involve the internal software of your Modular Service Tool SD or System Manager SD, different procedures apply.
Version 1.12 and Above: When updating to software version 1.12 or later, it is crucial to also update the SD card to the latest HH screens to ensure compatibility and optimal performance of your AAON air conditioning scan tool.
Updating Methods:
- Tool-to-Tool Update (Version 1.05 or Higher): If you have multiple Modular Service Tool SDs, and at least one is running software version 1.05 or higher, you can use the updated tool to update others. This method also works for updating a System Manager SD if you have a Modular Service Tool SD with version 1.05 or higher.
- Prism 2 Update: If you have only one Modular Service Tool SD, a System Manager SD without a Modular Service Tool SD, or if your Modular Service Tool SD is running a version lower than 1.05, the update must be performed using Prism 2 software. This highlights the interconnectedness of AAON’s software ecosystem, where Prism 2 acts as a central hub for managing and updating various components of your AAON air conditioning scan tools and controllers.
Software Updates for Controllers and Modules
AAON provides specific update procedures for various controllers and modules within your HVAC systems. These updates are essential for maintaining optimal performance, addressing potential issues, and ensuring compatibility across your AAON infrastructure. These updates often enhance the diagnostic data available through your AAON air conditioning scan tools.
The update methods often depend on the version of your Modular Service Tool SD:
- Modular Service Tool SD (Version 1.05 or Higher): This tool can be used to update:
- VCCX-IP Software
- VCCX2 Software
- VCC-X or VCB-X Software (Note: VCC-X can also be updated to VCCX2 using the Modular Service Tool)
- RSM Modules Software
- E-BUS Module Software
- VAV/Zone Controllers & Modules
- Chillers
- Prism 2 (Required for Older Tool Versions): If your Modular Service Tool SD version is below 1.05, or if you are updating a System Manager SD without a compatible Modular Service Tool SD, Prism 2 is the necessary tool for performing these updates.
PT-Link II Software & Other Files
For updating the PT Link processor firmware to the latest versions for PT-Link II BACnet4, LON-3, or N2-4 boards, select the appropriate file for your board type and refer to the provided instructions. These updates ensure seamless communication within your AAON control network.
Default configuration files are also available if your current configuration file becomes corrupted, missing, or non-functional.
Software Updates: Processor Considerations
To maintain efficient manufacturing and delivery times, AAON utilizes alternative processors in some controls products based on component availability.
- PIC32 Processor: Requires software series SS1xxx.
- RP2040 Processor: Requires software series SS3xxx.
Important Note: There is no functional difference between boards using these different processors. However, it is critical to use the correct software package for all updates. Always verify the required software for your specific product before initiating an update. The software designation is typically found on the software label near the Status LED or via the Software Version screen. Using incorrect software can lead to errors during the update or reboot process. Contact AAON Technical Support for assistance if you are unsure about the correct software for your system.
This processor consideration applies to the following product series:
- Grow House Series
- MHGRV-X Series
- MODGAS-X Series
- RSMD Series
Controllers and Specific Series
AAON provides categorized sections for controllers and specific product series, emphasizing the importance of verifying software requirements before any update. This reinforces the need for precision and careful attention to detail when maintaining AAON systems.
- Controllers
- VAV/Zone Controllers & Modules
- Chillers
- Grow House Series
- MHGRV-X Series
- MODGAS-X Series
- Preheat-X Series
- RSMD Series
- RSMV Series
- RSMZ Series
- Miscellaneous Modules and Controllers
By keeping your software updated and utilizing the appropriate AAON air conditioning scan tools and resources, you ensure the continued efficiency, reliability, and longevity of your AAON HVAC systems. Always remember that AAON Controls Tech Support is your dedicated partner in navigating these updates and optimizing your system performance.
