Experiencing issues with your ASUS computer? Before you jump to conclusions about faulty hardware, especially your motherboard, consider using the Asus Motherboard Scan Tool within the MyASUS app. This powerful system diagnosis utility is designed to help you quickly identify and troubleshoot a wide range of potential problems, saving you time and hassle. Whether you’re facing blue screens, slow performance, or connectivity issues, MyASUS offers a user-friendly interface to pinpoint the root cause.
To understand more about how to utilize the MyASUS Diagnostics Function, ASUS provides a helpful YouTube video tutorial: https://www.youtube.com/watch?v=J8OSaBDXumI
Understanding MyASUS System Diagnosis Scenarios
MyASUS System Diagnosis categorizes common PC problems into easily understandable scenarios. This approach allows you to quickly select the diagnostic check relevant to your current issue. Here’s a breakdown of the available scenarios and what they can help you test:
| Scenarios | Description | Check item |
|---|---|---|
| One-Click Diagnosis | Unsure what’s causing your PC problem? This comprehensive option runs a full system test, acting as a complete ASUS motherboard scan tool and more, to check all critical components. | Adapter, Memory, Wi-Fi, Bluetooth, Hard disk drive, Solid state disk, Battery, Fan, System check |
| Customized Diagnosis | For users who want a thorough understanding of their hardware health. This allows you to select specific components for testing, including those related to your ASUS motherboard scan tool needs. | Adapter, Memory, Wi-Fi, Bluetooth, Hard disk drive, Solid state disk, Battery, Fan, System check |
| Blue Screen Error | Blue Screen of Death (BSOD) errors often indicate hardware or driver conflicts, potentially related to your motherboard or connected components. This diagnostic helps pinpoint memory, hard drive, or driver issues. | Memory, Hard disk drive, Sector check, Device driver |
| Slow System | A sluggish PC can be frustrating. This scenario checks for common culprits like insufficient memory or hard disk space, and even fan issues that could impact performance, indirectly assessing ASUS motherboard thermal performance. | Memory, Hard disk drive, Hard disk space, Application usage, Fan |
| Wireless Connectivity Problems | Struggling to stay connected? This diagnostic focuses on your wireless devices and network settings to resolve Wi-Fi and Bluetooth issues. | Wireless device and settings, Network connection |
| Driver Error | Incorrect or outdated drivers can lead to system instability. This check specifically targets driver-related problems, which can be crucial for ASUS motherboard components and peripherals. | Device driver |
| System Not Responding | Random crashes and freezes can be caused by various factors, including hardware failures or software corruption. This diagnostic checks hard drive health and file system integrity, relevant to overall system stability including the ASUS motherboard. | Hard disk drive, Sector check, File distribution |
| Slow Boot Time | Long startup times can be a sign of hard drive issues or too many background programs. This test analyzes boot time performance and task scheduler settings. | Memory, Hard disk drive, Boot time check, Task scheduler check |
| Battery Problems | Experiencing battery charging or power issues? This diagnostic focuses on battery health and power supply connections. | Battery |
Note: The specific check items available may differ based on your device model.
How to Use the MyASUS Checkup for System Diagnosis
Running a diagnostic check with MyASUS is straightforward. Follow these steps to utilize this ASUS motherboard scan tool and system diagnostic feature:
-
Initiate the Diagnosis: You have three options to start the system diagnostics. Choose One-click diagnosis① for a full system scan, or select specific items in Customized diagnosis② to target particular components. Then, click [Checkup]③ to begin the test. Alternatively, you can select a scenario from Diagnosis by scenario④ to access more specific check items relevant to your problem. (The example below uses Customized diagnosis.) Keep in mind that test completion times vary, some tests may take several minutes, so please be patient.
Starting a system diagnosis in MyASUS, showing options for One-click diagnosis, Customized diagnosis and Diagnosis by scenario. -
View the Results: Once the test is complete, click [Result]⑤ to see the diagnostic outcome.
Accessing diagnostic results in MyASUS after a system check, highlighting the Result button. -
Troubleshooting and Repair Options: If the test identifies any errors, MyASUS will display error items, troubleshooting suggestions, and possible solutions⑥. For hardware errors, you can also create a repair ticket directly from this page or re-run the test to confirm the issue⑦. Important Note: Be aware that Windows Update may be recommended in some cases, potentially triggering BitLocker recovery. It’s highly recommended to save your BitLocker recovery key or disable BitLocker before running Windows Update. Refer to this ASUS support article for more information: https://www.asus.com/support/FAQ/1042922/.
MyASUS diagnostic results page showing error items, troubleshooting suggestions and repair options. -
Access Past Diagnostics: To review previous test results, click [the last diagnosis time]⑧.
Viewing the last diagnosis time in MyASUS to access history of system checks. -
Diagnostic History and Recovery Options: In Diagnostic History⑨, you can view a history of past diagnoses. This page also provides options to Reset my PC, Create a recovery drive, or contact ASUS Customer services⑩. Click [How to restore your PC] for detailed instructions on the recovery process, or [Get Started] to initiate the restore process directly.
Diagnostic History page in MyASUS with options to reset PC, create recovery drive and contact customer service.
Frequently Asked Questions about MyASUS System Diagnosis
Q1: How do I find my MyASUS version?
A1: To check your MyASUS version, click [Settings] from the left menu①, then select [About] at the top②. The version number will be displayed under Current Version③.
Finding the MyASUS version number in the Settings -> About section of the app.
Q2: Can I use MyASUS system diagnosis in airplane mode?
A2: Yes, most tests can be run in airplane mode, with the exception of Wi-Fi & Bluetooth tests in Customized diagnosis and the Wireless connectivity problems scenario.
Airplane mode icon indicating tests that can be run offline in MyASUS diagnostics.
Wireless connectivity scenario in MyASUS diagnostics which requires network connection.
Q3: How do I request a repair after a hardware diagnostic in MyASUS?
A3: Learn more about initiating a repair request after a hardware diagnostic in MyASUS through this guide: How to apply the repair request after doing Hardware Diagnostic on MyASUS.
Q4: Why are some MyASUS features missing?
A4: If you downloaded MyASUS from the Microsoft Store, you might see limited functionality, such as missing system diagnostics, software updates, and device settings. This is usually because your product lacks the necessary ASUS System Control Interface driver, or the driver version is outdated. Refer to this article for more details: article.
Download MyASUS and Start Diagnosing Today
Take control of your PC’s health. Download MyASUS now and experience seamless system diagnostics and support. Click the button below!
[
