Upgrading to a new operating system is often exciting, bringing enhanced features and performance. However, for some Mac users, the upgrade to macOS Big Sur brought unexpected challenges, particularly with peripheral devices like printers and scanners. One common issue reported involves Brother printers and scan tools, with users finding their devices crippled after the update. This article delves into the problems faced by Mac users with Brother scan tools after upgrading to Big Sur, explores potential solutions, and offers advice for those seeking compatible alternatives.
Many users rely heavily on their scanners for daily tasks, from digitizing documents to managing paperwork. The frustration is palpable when a system upgrade disrupts essential workflows. Let’s examine the specific issues encountered with Brother scan tools on macOS Big Sur.
One user reported significant problems with their Brother MFC4800W printer/scanner after upgrading to Big Sur. Initially, the Brother website indicated a lack of CUPS driver support for macOS Big Sur, as stated on their compatibility page:
Brother suggested using AirPrint as a workaround. While AirPrint is a built-in macOS feature designed for wireless printing and scanning, some users have found it to be slow and less reliable compared to dedicated drivers. The user in question had previously experienced slow speeds with AirPrint and was hesitant to rely on it again.
When attempting to use the Brother iPrint&Scan software, users encountered error messages prompting them to download an additional tool, the Brother Push Scan Tool. This added layer of complexity indicates deeper compatibility issues.
Brother iPrint&Scan software error message on macOS Big Sur prompting download of Brother Push Scan Tool due to compatibility issues, highlighting brother scan tool mac problems.
While the Brother Push Scan Tool might enable basic scanning functionality, a critical feature was reportedly missing: the ability to combine multiple scanned pages into a single document. This feature is crucial for users who frequently scan multi-page documents, and its absence significantly impacts workflow efficiency.
The core issue highlighted is a perceived abandonment of functionality by both Apple and Brother. Users expect seamless transitions when upgrading operating systems, and disruptions like these can lead to considerable productivity loss. In this case, the user estimated a potential doubling or tripling of their scanning time due to these issues.
Faced with these challenges, the user questioned whether purchasing a new printer/scanner would be a more effective solution. They outlined specific requirements for a replacement device:
- Native Big Sur Compatibility: Support for CUPS drivers and USB cable connection for reliable operation, avoiding dependence on potentially problematic wireless solutions.
- Sheet-Feeding Scanner: An essential feature for efficient multi-page document scanning.
- Future Support: Assurance of continued driver support and functionality across future macOS updates, preventing similar disruptions.
This situation underscores the importance of checking device compatibility before upgrading to a new operating system. While macOS updates aim to improve user experience, unforeseen compatibility issues can arise, particularly with older hardware.
For users experiencing similar Brother scan tool problems on macOS Big Sur, here are some potential steps and considerations:
- Check Brother Support: Visit the official Brother support website for the latest drivers and compatibility information for your specific printer/scanner model and macOS version.
- Try Brother Push Scan Tool: If prompted, download and install the Brother Push Scan Tool as it might offer a partial solution, even if it lacks some features.
- Evaluate AirPrint: Test AirPrint again to assess its current speed and functionality. While previously slow, improvements might have been made.
- Consider Third-Party Scan Software: Explore third-party scanning applications available for macOS that might offer better compatibility or features with your Brother scanner. Some applications are designed to bridge compatibility gaps.
- Research Compatible Alternatives: If the issues are insurmountable, research new printer/scanner models that are explicitly stated as compatible with macOS Big Sur and later versions, prioritizing CUPS driver support and USB connectivity for greater reliability. Look for brands known for robust Mac compatibility.
- Community Forums: Engage with online communities and forums dedicated to Mac and Brother printer/scanner users. Sharing experiences and seeking advice from other users can uncover solutions or alternative approaches.
Ultimately, the experience highlights the need for both hardware and software vendors to prioritize compatibility and provide clear communication regarding potential issues arising from operating system upgrades. For users, proactive compatibility checks and exploring alternative solutions are crucial steps in mitigating disruptions to their workflows. If you’ve encountered similar issues with Brother scan tools on macOS, sharing your experiences and solutions can be valuable for the broader community.
