When you invest in a Canon printer scanner tool, you’re not just buying a device; you’re investing in reliability and quality. To protect your investment, Canon U.S.A., Inc. provides a limited warranty for new and refurbished Canon-brand products purchased and used within the United States. This guide breaks down the details of your Canon warranty, ensuring you understand your coverage and how to utilize it should the need arise for your canon printer scanner tool.
What Does the Canon Limited Warranty Cover?
Canon warrants your product against defects in materials and workmanship under normal use and service. This coverage extends for a period of one (1) year from the original purchase date. Whether you purchased a brand-new or a refurbished Canon printer scanner tool, the warranty period remains the same.
Key Coverage Points:
- Defects in Materials: If any part of your canon printer scanner tool is faulty due to manufacturing issues.
- Workmanship Issues: If the printer scanner tool malfunctions due to errors during the manufacturing process.
- Normal Use and Service: Coverage applies when the product is used as intended and according to the user manual.
If your canon printer scanner tool is returned to a Canon USA repair facility or an Authorized Service Facility (ASF) and is found to be defective upon inspection, Canon will take one of the following actions at their discretion:
- Repair: Utilizing new, remanufactured, repaired, or recycled parts.
- Exchange for New: Replace your defective unit with a brand-new canon printer scanner tool.
- Exchange for Refurbished: Replace your defective unit with a refurbished product of comparable quality.
It’s important to note that warranty repair or replacement does not extend the original warranty period. The coverage remains valid only for the initial one-year period from the original purchase date. To avail of warranty service, you will need to provide dated proof of purchase, such as a copy of your sales bill.
What is Not Covered Under the Limited Warranty?
While the Canon Limited Warranty offers comprehensive protection, it’s essential to understand its limitations. Certain situations and items are not covered:
- Accessories and Consumables: The warranty does not extend to accessories or consumable items such as paper and ink cartridges. These items are considered wear-and-tear components and are not covered under the standard warranty.
- Non-Compatible Usage: The warranty is valid only if the canon printer scanner tool is used with compatible computers, peripherals, and software. Canon is not responsible for issues arising from incompatibility with non-Canon brand equipment or software, except for compatible Canon-brand peripherals covered under a separate warranty. Non-Canon brand equipment and software distributed with the product are sold “as is” without any warranty from Canon.
Exclusions due to Misuse and Damage:
The limited warranty does not cover defects or damage resulting from:
- Abuse, Neglect, Mishandling: Damage caused by improper handling, inadequate packaging, alterations, accidents, electrical fluctuations, misuse, failure to follow operating instructions, or environmental conditions not outlined in the user manual. This includes physical damage such as dropping the product, scratches, and abrasions, which are presumed to be due to misuse.
- Use of Non-Canon Parts and Supplies: Damage or service issues caused by using parts, media, software, or supplies not sold by Canon USA, including non-Canon or refilled ink cartridges. Using unapproved supplies can void your warranty.
- Tampered Serial Number: If the product’s serial number or dating has been defaced, altered, or removed, the warranty becomes void.
Software and System Software Warranty
Any system software (factory-loaded or provided on disks/CD-ROMs) and utility software distributed with your canon printer scanner tool are provided “as is” without warranty from Canon USA. The warranty for such software is governed by the software manufacturer’s license agreement included with it. If you did not receive a copy of the software license agreement, contact Canon USA immediately.
Important Warranty Terms and Conditions
- No Implied Warranties Beyond Express Warranty: After the one-year express limited warranty period, no implied warranties, including merchantability or fitness for a particular purpose, apply to the product.
- No Other Express Warranties: No other express warranty or guarantee given by any person or entity, except as explicitly mentioned by Canon USA, is binding on Canon or its Authorized Service Facilities (ASF).
- Limitation of Liability: Canon USA is not liable for any financial losses, inconvenience, expenses for substitute equipment or service, storage charges, data loss, or any other special, incidental, or consequential damages resulting from the use, misuse, or inability to use the product. This limitation applies regardless of the legal theory under which the claim is made, even if Canon USA or its ASF has been advised of the possibility of such damages.
- Maximum Recovery Limited to Purchase Price: In no event shall any recovery against Canon USA or its ASF exceed the purchase price of the product that caused the alleged damage.
- Assumption of Risk: You assume all risks and liabilities for loss, damage, or injury to yourself and your property and to others and their property arising from the possession, use, misuse, or inability to use the product, unless caused directly by the negligence of Canon USA or its ASF.
- Warranty Only for Original Purchaser: This limited warranty extends only to the original purchaser of the product or the person who received it as a gift and states your exclusive remedy.
Canon USA Customer Support and Service Options
Canon USA provides extensive customer technical support options to assist you with your canon printer scanner tool:
- Online Troubleshooting and Support: Access interactive troubleshooting guides, latest driver downloads, operating hours, and FAQs at www.usa.canon.com/support. This online portal is a great first stop for resolving common issues.
- Toll-Free Live Technical Support: For personalized assistance, you can call toll-free live technical support at 1-800-OK-CANON (1-800-652-2666), available Monday to Friday (excluding Canon holidays).
- Telephone Device for the Deaf (TDD): For users with hearing impairments, TDD service is available at 1-855-270-3277.
Repair and Exchange Service Options During Warranty Period:
If your canon printer scanner tool requires service during the warranty period, Canon USA offers two primary hardware support options:
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Authorized Service Facility Carry-In / Mail-In Service:
- Canon’s Carry-In/Mail-In Service allows you to have your product repaired or exchanged (at Canon’s discretion) through their Authorized Service Facility (ASF) network.
- You can find the nearest ASF by visiting www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-828-4040.
- Products covered under warranty will be repaired or exchanged and returned to you without charge by the ASF.
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InstantExchange Service:
- For quicker resolution, Canon offers InstantExchange Service. A Canon technician will attempt to diagnose and resolve the issue over the phone.
- If the problem cannot be resolved remotely, and you opt for InstantExchange, a reference number will be issued. You will need to provide your product serial number, shipping address, and proof of purchase.
- Canon will ship a replacement product (which may be new or refurbished) prepaid. Upon receiving the replacement, you must return your original defective unit in the same packaging, including the reference number, proof of purchase, and a detailed problem description. Important: Do not return ink cartridges or printheads.
- InstantExchange service aims for same-day shipment if requested by 3 p.m. E.T. on weekdays (excluding holidays), but same-day shipment is not guaranteed in all circumstances.
- By using InstantExchange, you agree to keep the replacement product, and your original product becomes the property of Canon USA.
- InstantExchange is available only during the express limited warranty period and within the continental United States, Alaska, and Hawaii.
Conclusion
Understanding your Canon printer scanner tool warranty is crucial for protecting your investment. By familiarizing yourself with the coverage, exclusions, and service options, you can ensure a smooth experience should you need warranty service. Canon’s commitment to quality and customer support aims to provide you with peace of mind and reliable performance from your canon printer scanner tool. For detailed information and to access support resources, always refer to the official Canon USA website and support channels.
