The HEX-NET Pro WiFi Interface, enabling factory-level diagnostics for VW, Audi, Seat, and Skoda vehicles, connects to VCDS via WiFi or USB on a Windows® PC. It also includes VCDS-Mobile® software, allowing diagnostics on smart devices with WiFi and a web browser. But what happens when you need help? This article provides information on how to obtain support for your Ross-Tech VCDS products, including finding the Ross-Tech VCDS contact number.
Finding Ross-Tech VCDS Support
While a direct Ross-Tech VCDS contact number for immediate phone support isn’t readily available for general inquiries, comprehensive support resources are provided through various channels. Ross-Tech prioritizes assisting its customers through detailed documentation, online forums, and email communication for efficient and effective problem resolution.
Ross-Tech Website and Documentation
The official Ross-Tech website is your primary source for information. Detailed FAQs address common questions about the HEX-NET interface and VCDS-Mobile:
Before contacting support, thoroughly review these FAQs as they likely contain the answer to your question.
Ross-Tech Support Forum
For technical assistance with WiFi configuration and VCDS-Mobile, the Ross-Tech Support Forum is invaluable. This active community provides English-language support from experienced users and Ross-Tech staff. Registering for the forum is highly recommended: Register for the Ross-Tech Support Forum.
Email Support for VCDS
For issues specifically related to the HEX-NET as a USB interface for VCDS, Ross-Tech offers full support via email. This option is ideal for in-depth troubleshooting and technical questions that require detailed responses.
Phone Support for Vehicle Diagnosis (Separate Purchase)
While general phone support is not directly provided, live telephone technical support for vehicle diagnosis is available separately or included with a Ross-Tech Pro Kit. This service is specifically for vehicle diagnostic issues and requires a separate purchase or Pro Kit ownership.
Ross-Tech’s Comprehensive Approach to Support
Ross-Tech’s commitment to customer satisfaction is evident in its multi-faceted support system. By focusing on comprehensive documentation and online resources, they empower users to resolve issues effectively. While a direct Ross-Tech VCDS contact number may not be available for immediate phone support, the available options provide thorough assistance for all aspects of using their products. Remember to leverage the FAQs, the Ross-Tech Support Forum, and email support for the fastest and most efficient help.
