At vcdstool.com, we understand that when you order a crucial tool like the Techmate Pro Marine Engine Diagnostic Scan Tool, you need it quickly and reliably. As experts in automotive and marine diagnostic solutions, we’ve built our shipping process to ensure your orders are handled with speed and care, getting you the tools you need to keep engines running smoothly.
Order Processing and Shipping Times
For all your parts and tool needs, including accessories for your Techmate Pro Marine Engine Diagnostic Scan Tool, vcdstool.com is your go-to source. Orders for parts placed before 2:30 pm EST typically ship the same day, provided the items are in stock. We know time is critical in diagnostics and repair, which is why we prioritize swift processing.
Need your diagnostic tools even faster? We offer expedited shipping options, including FedEx Overnight and Second Day Air. Just ensure your order is placed before our 2:30 pm Eastern Standard Time deadline to take advantage of these express services.
For engine orders, please allow 24-48 hours for processing and shipment after full payment is received. Special engine orders may require additional time based on stock and build requirements. Rest assured, we are working diligently to get your orders to you as quickly as possible.
Please note that we currently operate exclusively online. Walk-in retail is not available. All orders must be placed through our website, vcdstool.com. For local customers who prefer to pick up their orders, simply select “In-store pickup at our company” during checkout. We will notify you via text and call when your order is ready for pickup.
Shipping Methods and Carriers
For shipments within the continental USA, we utilize FedEx for items under 75 pounds, ensuring reliable and efficient delivery of your Techmate Pro Marine Engine Diagnostic Scan Tool or any other parts. International orders are shipped via FedEx International or air freight, depending on the weight and destination, to reach you wherever you are in the world. Please be aware that FedEx cannot deliver to P.O. boxes.
To ensure the safe delivery of valuable items like diagnostic scan tools and engine components, all packages valued over $175.00 require a signature upon delivery. FedEx will obtain a signature from someone at the delivery address, a neighbor, building manager, or someone at a neighboring address. Alternatively, you can leave a FedEx Door Tag authorizing package release without a signature, or sign up for FedEx Delivery Manager for greater control over your deliveries.
vcdstool.com proudly ships parts and engines worldwide! However, please note that MERCURY BRAND ITEMS CAN ONLY BE SOLD AND SHIPPED TO ADDRESSES WITHIN THE UNITED STATES.
Shipping to Canada
For our valued Canadian customers ordering diagnostic tools and parts, our standard service rates do not include charges for customs clearance. Shipments originating from Mexico include routine customs clearance. Please be aware that customs brokerage charges, duties, and taxes will be billed to the importer unless specified otherwise by the shipper. Transit times may also be slightly longer for shipments to and from certain locations.
Engine Shipping Details
Need a shipping quote for an engine? For the most accurate and cost-effective engine shipping quote for your business or workshop, please email us at [email protected] or call (248) 524-9600 with your complete shipping address and contact details. Our team will work to find the lowest price and safest delivery options through our network of freight carriers.
We partner with a variety of reputable freight carriers, including R&L Freight, Con-Way Freight, Estes Express, Pilot Air, USF Holland, Forward Air, Old Dominion, Overnight Express, Watkins, and Dayton Freight, to ensure your engine arrives safely and on time. Engines can be conveniently picked up at local shipping terminals or delivered directly to your specified location. Each engine is packed in a specially designed crate, custom-made for that specific engine, providing maximum protection during transit.
To comply with freight carrier regulations, all oil and lubricating fluids are drained from engines before shipment. Our dedicated shipping department meticulously packs all engines and parts. Before being loaded onto a freight carrier, every engine undergoes a thorough inspection by our shipping manager to guarantee quality and secure transport.
Certain restrictions may apply to engine shipments, so please contact us with any specific questions or concerns.
Returns Policy
At vcdstool.com, we are committed to your satisfaction. For items returned in their original condition, a refund of the final invoice price (minus shipping and handling charges and a 15% restocking fee) will be issued. The buyer is responsible for return shipping costs and ensuring items are adequately packed and insured for return, unless otherwise agreed upon. Please note that refunds will not be issued for damaged merchandise.
All returns must be initiated within 15 days of delivery. No refunds will be issued for opened electronic parts boxes. To process a return, you must obtain an RMA # (Return Merchandise Authorization number) and include your invoice #. A 15% restocking fee applies to the return of any complete engine. Please contact us by phone or email to request an RMA # before returning any items.
Returns should be shipped to the following address:
Michigan Motorz, LLC
32333 Mally Drive
Madison Heights, MI 48071
(248) 524-9600
In the unlikely event that parts arrive damaged during shipment, it is crucial to notify the carrier immediately and reject the damaged package. Please also contact Michigan Motorz to report the damage. We will file a claim with the carrier and promptly send out an identical replacement part. If damage is discovered after accepting the shipment, please call Michigan Motorz, LLC immediately.
