At vcdstool.com, we understand that when you order a Doosan Scan Tool, you need it promptly and reliably. That’s why we are committed to providing efficient and secure shipping services to customers worldwide. This document outlines our shipping terms, delivery times, and return policies to ensure a smooth and satisfactory purchasing experience for your Doosan diagnostic equipment.
Shipping Terms
We ship our Doosan scan tools to customers across the globe. To ensure your tool arrives safely and quickly, we partner with reputable international carriers, including DHL, Post, FedEx, EMS, and UPS. The choice of carrier may vary depending on your location to optimize delivery time and cost-effectiveness.
Every Doosan scan tool is carefully inspected and tested before being dispatched to guarantee it meets our high standards of quality and performance. We also utilize robust packaging, including air bubble wrap, to protect your valuable diagnostic tool from any potential damage during transit.
Shipping Time
Upon receiving your payment, we aim to ship your Doosan scan tool within 48 hours on working days. Delivery times will vary based on your location and the shipping method selected. Here are typical delivery timeframes:
- DHL: 5-7 days
- UPS: 5-7 days
- FedEx: 5-10 days
- EMS: 7-10 days
- Post (Standard International Shipping): 7-30 days
Please Note: While we strive to ensure timely delivery, these are estimated timeframes. International deliveries can be influenced by various factors, including the efficiency of the courier company, customs clearance procedures in your country, and local postal services. We appreciate your understanding should any unforeseen delays occur. We are committed to tracking your shipment and providing updates to keep you informed.
Return Policies
Your satisfaction is our priority. Returns are accepted under the following conditions, and require prior authorization. Please contact us before initiating a return. Returns must be requested within 30 days of receiving your package.
Eligible Return Conditions:
- Brand New Items: To be eligible for a return, the Doosan scan tool must be in brand new condition and include all original accessories and packaging.
- Defective or Incorrect Items: If you receive a Doosan scan tool that is defective, was sent in error, damaged during shipping, or malfunctions upon arrival, we will gladly accept a return. In such cases, vcdstool.com will bear the return shipping costs.
- Customer-Initiated Returns (Wrong Item Purchased, No Longer Needed, etc.): If you purchased the wrong Doosan scan tool, it is incompatible with your needs, or you simply no longer want the item, you can return it provided it is in brand new condition. However, in these situations, you will be responsible for the return shipping costs.
Contact Us
For any questions regarding shipping, returns, or your Doosan scan tool order, please do not hesitate to contact our customer support team.
Email: [email protected]
Our team is available 24 hours a day, 7 days a week to assist you. While we aim to respond to online inquiries immediately, please allow us time to get back to you if our team is temporarily unavailable. Leave us a message detailing your query, and we will respond as quickly as possible.
Important Attention
When placing your order for a Doosan scan tool on our website, please ensure you provide your detailed telephone number and full address. This information is crucial for smooth and accurate delivery by our shipping partners.
Customers from Brazil: Please include your “Cutsom ID” (CPF or CNPJ) to ensure compliance with Brazilian customs regulations and facilitateスムーズなdelivery. Thank you for your cooperation!
