Choosing the right automotive diagnostic scan tool is a critical decision for both professional mechanics and car enthusiasts. Among the top contenders in the market, the AutoEnginuity scan tool stands out for its comprehensive features and robust performance. If you’re looking to invest in an AutoEnginuity scan tool, understanding your options and comparing prices is essential to ensure you get the best value for your needs. This guide answers frequently asked questions to help you navigate the world of AutoEnginuity scan tools and make an informed purchase decision.
Understanding AutoEnginuity Scan Tool Compatibility and System Requirements
Before you start comparing prices, it’s crucial to know if the AutoEnginuity scan tool is compatible with your existing setup. A common concern for users is operating system compatibility.
Will the ScanTool work on Windows 8.1/10?
Yes, AutoEnginuity ScanTools are designed to be compatible with Windows 8.1 and Windows 10. Initially, some users experienced issues with USB devices on Windows 8.1 due to system modifications. However, AutoEnginuity addressed this with software updates. If you encounter a “Failed to create a new session” message when launching the ScanTool program on Windows 8.1 or later, ensure you are running the latest version of the software. A current subscription may be required to download and install the most recent version. This update, version 12.1 (released March 18, 2014) and later, resolves compatibility issues and ensures enhanced mode functionality on newer Windows operating systems. Older versions of the ScanTool are not guaranteed to work in Enhanced Mode under Windows 8.1 and subsequent versions.
What laptops and/or requirements do you recommend?
AutoEnginuity scan tools are versatile and can operate on a wide range of laptops. While specific brands aren’t mandatory, AutoEnginuity has noted positive experiences with MSI and Toshiba laptops, which are often recognized for their reliability and performance. Historically, these brands, along with IBM, have frequently ranked high in laptop comparisons.
However, they advise caution with older Dell laptops, particularly Dell Latitude C6xxx/D6xxx series and Inspiron 1500/1510/1501 series, due to reported USB power issues that can affect the performance of USB devices, including scan tools.
In terms of technical specifications, any laptop capable of running Windows 7, Windows 8, or Windows 10 should be sufficient for running AutoEnginuity products. This broad compatibility ensures that you likely won’t need to invest in a new laptop solely for using the scan tool.
Update Policies and Costs: Long-Term Value of Your Scan Tool Investment
Understanding the update policy is crucial when comparing the long-term costs of different scan tools. AutoEnginuity offers a user-friendly update system that can impact the overall value proposition.
Will I have to buy updates every year to keep the basic ScanTool current?
No, you do not need to purchase annual updates to maintain the basic functionality of your AutoEnginuity ScanTool. The OBDII connector is built on a stable electrical interface standard, ensuring long-term compatibility. While the automotive industry evolves with new interfaces like CAN, AutoEnginuity has designed its units to be field-updatable to accommodate future changes.
Software updates are released quarterly to incorporate new features implemented by vehicle manufacturers. Importantly, generic OBDII updates are provided free of charge, ensuring your tool remains functional with basic diagnostics without recurring costs.
What is the update policy for the enhanced options?
Enhanced options provide deeper diagnostic capabilities beyond generic OBDII. The update policy for these options is structured to be flexible and cost-effective.
The initial purchase of enhanced options includes 12 months of free updates, starting from the date of purchase. After this period, you can extend your update subscription to receive the latest enhancements. The cost for an additional 12 months of updates varies depending on the number of enhancements or regional coverage you require:
- Single Enhancement (Item #AC-Single): $50.00 USD
- Two to Five Enhancements or One Region (Domestic, Asian, or European) (Item #AC10-1): $150.00 USD
- Six to Ten Expansions or ProLine Bundle (Item #AC10-2): $300.00 USD
- ProLine Bundle with Additional Coverage or More Than 10 Expansions (Item #AC10-3): $450.00 USD
For Windows-based products, purchasing updates is optional. You can continue using your existing enhanced version indefinitely. If you choose not to update after the initial 12-month period, the Activation Server will only provide activation codes for the previous version unless you renew your subscription. AutoEnginuity also allows users to skip update years without penalty, meaning you won’t be required to pay for missed years when you decide to update again.
However, for iOS and Android-based products, a current subscription is necessary to operate the tool. Due to platform restrictions, downgrading to older app versions is not possible, and automatic updates may occur through the Apple App Store or Android Play Store.
Enhanced option updates are typically released about four times per year. These updates include substantial new enhanced coverage across various manufacturers, aiming to provide service professional-level capabilities that rival factory tools. While there is a cost associated with enhanced coverage updates, it is considerably less than the update costs associated with competing factory tools, making AutoEnginuity a competitively priced option when considering ongoing expenses.
It’s important to note that hardware upgrades for enhanced options are not included in software update subscriptions. If new electrical interfaces are required for supporting newer vehicle technologies, hardware upgrades (Item #AC12) are available at manufacturing cost plus shipping.
Activation and Usage: Getting Started with Your AutoEnginuity Scan Tool
Understanding the activation process and how to use your scan tool is key to a smooth start.
What is the activation procedure for the enhanced options?
The activation process differs slightly based on the type of AutoEnginuity connector you own: ScanTool OBDII, ProLine, or ProLine VCI.
For ProLine VCI connectors, activation codes are pre-programmed into the connector’s memory. For ProLine and ScanTool OBDII connectors, codes are linked to the computer’s registry. Upon purchasing an enhanced option, you will receive a 32-digit activation code. This code can be used to activate the product on multiple computers if you have a ProLine or ScanTool OBDII connector. ProLine VCI connectors do not require activation for additional computers.
USB-based product activations are typically included in your package for immediate use. Adding support to existing systems involves purchasing through the website and receiving download information and codes via email. Additional coverage can also be purchased by phone, although hardware upgrades might be necessary in some cases.
Alt text: Screenshot of Windows permissions settings, relevant to software activation and debugging processes for AutoEnginuity scan tools.
Do not contact technical support for activation codes. These are exclusively provided via email. For detailed instructions on the email activation process, you can refer to AutoEnginuity’s support page: Email Activation Process.
Lost, Damaged or Stolen Connector policy
It’s important to be aware of the policies regarding lost, damaged, or stolen connectors, as this can impact your investment.
Losing or having a ProLine VCI (or ProLine w/ Security Dongle) connector stolen is considered a loss of the entire product, including associated enhancements. Enhancements are licensed to the serial number of the original connector and cannot be transferred to a replacement if the original is lost or stolen. Lost Security Dongles cannot be replaced, and a hardware upgrade is required.
Damaged connectors can be repaired or replaced, and enhancements can be transferred to the replacement connector, provided the original, damaged connector is returned to AutoEnginuity. Identifiable remains of a ProLine VCI or ProLine connector are necessary for this transfer and replacement process.
All my enhanced options are activated, but I get no coverage?
Encountering issues even after activation can be frustrating. A common cause for this problem is using counterfeit software.
If you’ve activated enhanced options but only receive generic OBDII functionality, you might be using a pirated version of the software. These pirated versions are often ineffective, as generic OBDII support is included for free with all AutoEnginuity scan tool packages. If you suspect you have a pirated copy, technical support cannot assist you. The only solution is to purchase a legitimate, working copy of the software from AutoEnginuity or authorized dealers.
I’m not a professional mechanic, even with AutoEnginuity’s scan tool, will I have to take my car to an authorized service center for repairs?
AutoEnginuity scan tools are designed for a wide range of users, from professional mechanics to DIY enthusiasts. Whether you need to visit a service center after diagnosis depends on your skills and the nature of the problem.
The primary benefit of an AutoEnginuity scan tool is to accurately diagnose vehicle issues. It provides access to your vehicle’s engine computer, allowing you to examine system test results and live sensor data. The comprehensive User Guide included with the tool is designed to educate users on engine management and diagnostic techniques.
Even if you lack the tools or mechanical skills for repairs, the scan tool empowers you with knowledge about the precise problem. For minor issues like a loose gas cap triggering the Check Engine light, you can resolve the problem yourself, avoiding unnecessary trips to a service center. For more complex issues, you can approach a mechanic with a clear understanding of the required repairs, potentially saving time and costs.
Why not buy a cheap tool to clear the Check Engine/Service Engine Soon indicator or wait for it to go away?
While cheaper tools might offer basic code clearing, they often lack the depth and accuracy of professional-grade tools like AutoEnginuity. Ignoring or simply clearing a Check Engine light without proper diagnosis can lead to more significant problems.
The Check Engine/Service Engine Soon indicator signals a fault detected by the engine computer. Even if the light turns off on its own or is cleared with a basic tool, the underlying issue remains. Ignoring these warnings can result in serious engine problems, potential breakdowns, and more expensive repairs in the long run.
Using a scan tool like AutoEnginuity helps ensure your vehicle is in optimal operating condition. Even seemingly minor issues can impact vehicle performance and fuel efficiency, costing you money over time. Proper diagnosis and addressing the root cause of the problem are crucial for vehicle longevity and reliability.
Will this reset my Oil or Service Interval light?
Resetting Oil or Service Interval lights is a common maintenance task. AutoEnginuity offers this capability within its enhanced options.
Basic OBDII tools do not support service light resets. However, AutoEnginuity’s enhanced interface options enable you to reset service or oil lights for various brands, including GM, BMW, Ferrari, Maserati, MINI, Land Rover, Mercedes, and Audi/VW. It’s worth noting that Porsche is not currently supported for this feature.
For some vehicles, particularly late-model Mercedes and Ford-based models, and Toyotas, service lights can be reset manually using the instrument cluster or ignition key and odometer reset button, without needing a scan tool. Always check your vehicle’s owner manual first.
Will it reset the ABS or Airbag light?
Similar to service lights, ABS and Airbag light resets require enhanced diagnostic capabilities beyond basic OBDII.
Generic OBDII tools do not support ABS or Airbag system resets. AutoEnginuity’s enhanced interface options provide this functionality. In some cases, the tool can even calibrate passenger seat weight sensors, which are often related to airbag system faults. This level of access is crucial for accurately diagnosing and resolving issues related to safety systems.
Performance and Technical Specifications: What to Expect
Understanding the technical capabilities helps in evaluating the performance and value of the AutoEnginuity scan tool.
What update rates can I expect?
Data update rates can vary primarily depending on the vehicle and the communication protocol used.
Older vehicles using generic OBDII typically have update rates between 4-6Hz. With enhanced protocols, the rates are generally faster. Newer vehicles utilizing CAN (Controller Area Network) systems can achieve generic OBDII update rates between 6-16Hz. Enhanced coverage, leveraging proprietary manufacturer protocols, usually provides even faster update rates due to multiplexing and broadcast modes not available with generic OBDII. Faster update rates allow for more real-time and detailed data analysis, which is beneficial for diagnosing complex issues.
Can I power my laptop from the vehicle I am testing?
While technically possible, powering your laptop directly from the vehicle is generally not recommended due to potential risks.
Using a laptop DC/DC adapter or an AC Inverter connected to the vehicle’s power supply introduces the risk of ground loop issues if the adapter is not properly isolated. Non-isolated adapters can create electrical imbalances that may damage the scan tool connector or the vehicle’s electrical system.
AutoEnginuity strongly advises against powering laptops from the vehicle unless you are certain that the power adapter provides a truly isolated ground circuit. If you are unsure, it’s safer to rely on the laptop’s battery or an external, isolated power source. Examples of damage caused by ground loop issues can be seen in images provided by AutoEnginuity, highlighting the real risk of using non-isolated power adapters.
Vehicle Compatibility: Ensuring the Tool Works with Your Car
Vehicle compatibility is a fundamental consideration when choosing a scan tool.
How do I know if my vehicle is OBDII/EOBD compliant?
OBDII (On-Board Diagnostics II) compliance is standard for most vehicles sold in the US and Europe.
If your passenger vehicle or light truck was manufactured for sale in the U.S. with a model year of 1996 or newer (some 1994 and 1995 models are also compliant), it is likely OBDII compliant. EOBD (European On-Board Diagnostics) regulations follow similar standards. For gasoline models in Europe, EOBD compliance began in 2000 for new models and 2001 for existing models. EOBD diesel vehicle compliance started with the 2004 model year.
You can verify OBDII/EOBD compliance by checking the emissions sticker located in your vehicle’s engine compartment. This sticker will confirm if your vehicle meets the required emissions standards, including OBDII or EOBD.
For 1994 and 1995 vehicles, the California Air Resources Board (CARB) provides a list of OBDII compliant vehicles: CARB OBDII Compliance List.
What OBDII/EOBD vehicles does the ScanTool or SpeedTracer not work with?
While AutoEnginuity scan tools offer broad compatibility, there are some limitations, particularly with heavy-duty diesel vehicles in terms of generic OBDII.
AutoEnginuity tools will connect to Duramax, Cummins, and Powerstroke diesel vehicles. However, because these vehicles often exceed the gross vehicle weight limits defined by the OBDII standard, they may not be fully OBDII compliant. Generic OBDII functionality on these vehicles may be limited, reporting only a minimal amount of data and sensors.
However, enhanced Ford, GM, or Chrysler interfaces unlock proprietary powertrain and other system sensors on these diesel trucks. For detailed information on enhanced coverage for specific manufacturers, refer to the Software Enhancements page: Software Enhancements.
Will my JDM model work?
JDM (Japanese Domestic Market) models are generally not compatible with AutoEnginuity products.
Japanese Domestic Market vehicles are manufactured for markets outside of North America and Europe, such as Japan and the Caribbean. These models typically do not adhere to the same diagnostic standards as vehicles built for US or European markets and are therefore not compatible with AutoEnginuity scan tools.
What is CAN?
CAN (Controller Area Network) is a crucial communication protocol in modern vehicles.
CAN is the mandated electrical interface for all vehicles manufactured from the 2008 model year onwards. Some manufacturers, like Ford, Jaguar, and Mazda, began using CAN exclusively as early as the 2004 model year. Others, such as Mercedes, Porsche, SAAB, and Toyota, implemented CAN selectively in their vehicles starting in 2004. Understanding CAN is important as it represents the modern standard for vehicle communication and diagnostics.
I have an old unit, how can I tell if the unit I purchased has CAN installed in my OBDII connector?
Identifying CAN capability in older units is straightforward.
All USB OBDII connectors from AutoEnginuity are pre-built with CAN support. For RS-232C (serial) versions, CAN-enabled connectors have eight pins, while non-CAN versions have six pins. This physical difference allows you to easily determine if your older connector supports CAN communication.
I never see the “OBDII Connector Found” message. What am I doing wrong?
Troubleshooting connection issues is often the first step in using a scan tool.
The “OBDII Connector Found” message not appearing typically indicates a problem with the serial port or lack of power at the vehicle’s DLC (Diagnostic Link Connector). First, ensure that your serial port is functioning correctly and not already in use by another application. Verify that the baud rate is set correctly (115.2k is recommended, 19.2K minimum).
Next, check for power at the vehicle’s DLC. Using a voltmeter, test pins 16 (Voltage) and 4 or 5 (Ground) for approximately 12V. If no voltage is present, check the vehicle’s DLC fuse. Common fuses to check include the Cigarette Lighter fuse for most Ford and GM vehicles, and the radio fuse for many Dodge trucks. A blown fuse is a common cause of no power to the DLC.
Which connector do I need for my vehicle? *
AutoEnginuity currently offers the ST06 ProLine connector as their primary offering. The older ST05 OBDII connector is no longer sold.
While both the ST06 ProLine and ST05 OBDII connectors provide basic OBDII functionality, their enhanced mode capabilities differ. The ST06 ProLine connector is compatible with all of AutoEnginuity’s enhanced support options, whereas the ST05 OBDII connector has limited enhanced support.
Alt text: PDF icon link to a document detailing connector information, used to help AutoEnginuity scan tool users select the correct connector for their vehicle.
If you plan to use enhanced interfaces, the ST06 ProLine is the recommended choice for broader compatibility. To determine the correct connector for your specific vehicle and desired enhanced features, consult AutoEnginuity’s connector information chart: Connector Information Chart.
Software and Reporting: Features and Troubleshooting
Understanding software features and resolving common software-related issues are important for effective scan tool usage.
I have Windows Vista / 7, and I want to know how to make a debug log file?
Creating debug log files can be helpful for troubleshooting software issues.
Due to security changes in Windows Vista and Windows 7 compared to Windows XP, you may need to enable software to create files in the root of the C drive. AutoEnginuity prefers this location for debug logs as it’s easily accessible for users with varying levels of computer skills.
For instructions on enabling debug logging on Windows operating systems newer than Windows XP, refer to this guide: Enable Debug Logging.
After updating the software my reports only show unformatted text.
Software updates can sometimes introduce display issues due to browser compatibility changes.
Internet Explorer 9 and later versions handle .xml files differently than earlier versions. This change can cause reports that previously displayed correctly to appear as a continuous line of unformatted text in Internet Explorer 9 and newer.
To resolve this report formatting issue in Internet Explorer 9 and later, download and follow the instructions in this document: Restore Reports View. This guide provides steps to ensure your reports are displayed and printed correctly.
Wireless Connectivity and Accessories
Modern scan tools often offer wireless options and accessories to enhance usability.
Wireless Connector
AutoEnginuity offers a wireless version of their ProLine VCI+ connector (200xxx series).
The ProLine VCI+ connector is available in a Wi-Fi-enabled version. This Wi-Fi version is essential for use with iPad/iPhone devices and is also required for the Android version of the software. The Wi-Fi connector is included with SP01 Proline and SP02 ProLine w/European bundles and is offered as an option for other systems.
Older hardware, including Scantool OBDII, Proline, and ProLine VCI (100xxx series) connectors, can be upgraded to the new Wi-Fi hardware. Contact AutoEnginuity technical support for pricing and upgrade options. The Wi-Fi connector uses 802.11b/g/n protocols and operates as an ad-hoc network connection, not Bluetooth.
My Laptop only has one USB port.
This issue primarily pertains to older systems that used a Proline connector with a Security Dongle, which is not applicable to current ProLine VCI systems.
For older systems requiring both a Proline connector and a Security Dongle, a limited number of USB ports on a laptop could be a constraint. In such cases, a USB hub can be used to expand the number of available ports. AutoEnginuity suggests the Plugable® 2 Port USB 2.0 Hub (part # UBS2-2PORT), which is widely available and affordable.
End Of Life Notices: Hardware and Software Version Compatibility
It’s important to be aware of hardware and software end-of-life notices to ensure compatibility and plan for upgrades if necessary.
As vehicle technology advances, AutoEnginuity updates its hardware and software to maintain compatibility with new manufacturer specifications. This evolution means that some older connectors and software versions have reached their end of life.
AE Enhanced, SCI, and RS-232 (Serial) connectors are not compatible with software versions newer than 9.0.
Scantool OBDII USB connectors are compatible up to the current software version (16.x), but enhanced support is generally limited to 1995-2003 Ford-based vehicles.
ProLine Connectors (without Security Dongle) (no longer available) do not work with software versions 10.0 or later.
ProLine Connectors (with Security Dongle) (no longer available) are not compatible with software versions 16.0 or later. Version 15.21 is the last stable version for this hardware, with version 12.1 required for Windows 8.1 and 10 compatibility.
Activation codes for software are generally available for versions up to two versions older than the current release. It is recommended to consider hardware and software upgrades to ensure continued compatibility and access to the latest features. Contact AutoEnginuity Technical Support for information on upgrade and update options.
* Last Updated 05/01/2023
Conclusion: Finding the Best Price for Your AutoEnginuity Scan Tool
Investing in an AutoEnginuity scan tool is a significant step towards advanced vehicle diagnostics. By understanding the compatibility, features, update policies, and technical aspects discussed in these FAQs, you are better equipped to choose the right tool for your needs.
When comparing prices for AutoEnginuity scan tools, consider not only the initial purchase price but also the long-term value, including update costs and the breadth of vehicle coverage. Look for authorized dealers to ensure you are purchasing a legitimate product and can receive proper support. While price comparison is important, prioritize purchasing from reputable sources to guarantee product authenticity and access to customer support. By weighing these factors, you can confidently find the best price and make a smart investment in an AutoEnginuity scan tool that will serve your diagnostic needs for years to come.
