Will the AutoEnginuity Scan Tool Work with My Windows 8.1/10 System?
Yes, the AutoEnginuity ScanTool is compatible with Windows 8.1 and Windows 10. Initially, Windows 8.1 introduced changes that affected the functionality of some USB devices, including the security chip used in AutoEnginuity’s devices. This could result in a “Failed to create a new session” error when launching the ScanTool program.
However, AutoEnginuity engineers addressed this issue with a fix implemented in software version 12.1, released on March 18, 2014. Therefore, if you are running Windows 8.1 or 10, ensure you are using the latest version of the ScanTool software. A current subscription is required to download and install the most recent version, especially if you utilize enhanced features within your system. Updating to the latest software version will ensure seamless operation of your AutoEnginuity scan tool, including enhanced modes, on these operating systems.
What Laptop Specifications are Recommended for the Scan Tool?
For optimal performance with the AutoEnginuity ScanTool, we recommend laptops that are reliable and have robust USB port functionality. Based on our experience and industry rankings, MSI and Toshiba laptops have consistently performed well with our scan tools, exhibiting limited issues. IBM laptops also frequently rank among the top in laptop performance.
We advise against using older Dell laptops, particularly Dell Latitude C6xxx/D6xxx series and Inspiron 1500/1510/1501 series, due to reported USB power issues that can affect the proper operation of USB devices, including scan tools.
In terms of minimum specifications, any laptop capable of running Windows 7, Windows 8, or Windows 10 will be compatible with our products, excluding the Dell models previously mentioned. The processing power and memory requirements for the ScanTool software are modest, focusing instead on reliable USB communication.
Do I Need to Purchase Annual Updates for the Basic ScanTool Functionality?
No, you are not required to buy yearly updates to maintain the basic OBDII functionality of your AutoEnginuity ScanTool. The OBDII connector is built on a stable electrical interface standard that has remained consistent over time. While the automotive industry is evolving with new communication interfaces like CAN, our unit is designed to be field-updatable to accommodate future changes.
We provide software updates quarterly to incorporate new features and adapt to changes implemented by vehicle manufacturers. Crucially, our generic OBDII updates are provided free of charge. This ensures that your basic scan tool capabilities remain current without recurring costs, providing long-term value for your investment.
What is the Update Policy for Enhanced Diagnostic Options?
AutoEnginuity offers enhanced diagnostic options that go beyond generic OBDII, providing deeper access to vehicle systems. The initial purchase of enhanced options includes free updates for the first 12 months, starting from the date of purchase. After this period, continued access to enhanced updates requires a subscription renewal.
For subsequent 12-month update periods, we offer several cost-effective options:
- Single Enhancement Update (Item #AC-Single): $50.00 USD for one enhanced option.
- Two to Five Enhancements or Regional Coverage (Item #AC10-1): $150.00 USD for two to five enhancements or coverage for one region (Domestic, Asian, or European).
- Six to Ten Enhancements or ProLine Bundle (Item #AC10-2): $300.00 USD for 6 to 10 enhancements or a ProLine Bundle.
- ProLine Bundle with Extended Coverage (Item #AC10-3): $450.00 USD for a ProLine bundle with additional coverage or more than 10 enhancements per 12-month period.
For our Windows-based scan tools, purchasing updates is optional after the first year. You can continue using your existing enhanced version indefinitely. However, after the initial 12-month period, the activation server will only generate activation codes for the previous software version unless your account is updated. You have the flexibility to skip update years and are not penalized for the skipped periods when you choose to renew your enhanced options.
For iOS and Android-based AutoEnginuity wireless scan tool applications, a current subscription is necessary for continuous operation. Due to platform restrictions imposed by Apple and Google, downgrading to older app versions is not feasible. Be aware that these apps may automatically update when your device connects to the Apple App Store or Google Play Store.
Enhanced option updates are typically released approximately four times per 12-month period. Unlike many PC-based scan tools that offer limited features compared to factory tools, our updates include substantial new enhanced coverage across a wide range of vehicle manufacturers. The engineering effort to deliver this continuous and diverse coverage for professional-grade tools necessitates a charge for enhanced coverage updates. Comparing our update costs to those of competing factory scan tools reveals our structure to be exceptionally competitive and value-driven.
Please note that hardware upgrades required for new electrical interfaces or enhanced support are not included in the update subscriptions and are charged separately to cover manufacturing and shipping costs (Item #AC12).
How Do I Activate Enhanced Options for My Scan Tool?
The activation process for enhanced options differs slightly depending on your AutoEnginuity connector type: ScanTool OBDII, ProLine, or ProLine VCI.
ProLine VCI connectors have activation codes programmed directly into the connector’s memory. ProLine and ScanTool OBDII connectors store activation codes within the computer’s registry.
Upon purchasing an enhanced option, you will receive a 32-digit activation code via email. This code is used to activate your new features. For ProLine and ScanTool OBDII connectors, this code can be used to install the enhanced options on multiple computers. ProLine VCI connectors do not require activation for additional computers. USB-based product activations are typically included in your package for immediate setup.
Adding enhanced coverage to an existing system involves purchasing through our website and receiving download information and activation codes via email. Additional coverage can also be purchased over the phone, although a hardware upgrade might be necessary.
Important: Activation codes are exclusively provided via email. Do not contact technical support for activation codes.
For detailed email activation instructions, please refer to this page: AutoEnginuity Activation Process
Lost, Damaged, or Stolen Connector Policy
The policy regarding lost, damaged, or stolen connectors is crucial for understanding the security and licensing of your AutoEnginuity system.
Losing or having your ProLine VCI (or ProLine with Security Dongle) connector stolen is considered a loss of the entire product, including all associated enhanced options. Unfortunately, replacement connectors cannot be purchased, and enhancements cannot be transferred from the original, lost or stolen connector. Enhanced licenses are linked to the serial number of the original connector shipped with your product and are non-transferable in cases of loss or theft. Lost Security Dongles cannot be replaced, necessitating a hardware upgrade.
Damaged connectors can be repaired or replaced. In such cases, the enhancements from the original connector can be transferred to the replacement connector, provided that the damaged connector is returned to us. Identifiable remains of the ProLine VCI or ProLine connector must be returned to facilitate replacement and enhancement transfer. This policy safeguards the software licensing and ensures legitimate use of our diagnostic tools.
My Enhanced Options are Activated, but I’m Getting Limited or No Coverage. Why?
If you have activated your enhanced options but are only receiving generic OBDII functionality when connecting to a vehicle, it is possible you may be using a “pirated” or “cracked” version of our software. These unauthorized versions are often circulated online and are unreliable.
A key indicator of pirated software is limited functionality, typically only providing generic OBDII access. It’s important to note that generic OBDII support is included for free with all genuine AutoEnginuity scan tool packages. Therefore, a “pirated” version offers no advantage over the legitimate software and lacks the crucial enhanced diagnostic capabilities you expect.
Technical support is not provided for pirated software. To resolve this issue and access genuine enhanced coverage, purchasing a legitimate copy of the AutoEnginuity software is required. Protect yourself from counterfeit software and ensure you receive the full benefits of our diagnostic tools by purchasing directly from authorized sources.
As a Non-Professional Mechanic, Will the AutoEnginuity Scan Tool Be Useful for Me?
Absolutely! The AutoEnginuity scan tool is designed to be beneficial for both professional mechanics and Do-It-Yourself (DIY) enthusiasts. Its primary purpose is to empower you to understand your vehicle’s issues, regardless of your mechanical expertise.
Whether you are a seasoned technician or a car owner wanting to understand your vehicle better, the AutoEnginuity scan tool provides unparalleled access to your vehicle’s engine computer. You can examine system test results and live sensor data, gaining valuable insights into your vehicle’s health.
Our comprehensive User Guide is included and packed with information to help you understand engine management systems and effectively use the scan tool to diagnose problems. Even if you lack the tools or skills to perform complex repairs yourself, knowing the precise problem is a significant advantage. You can make informed decisions about repairs and avoid unnecessary trips to service centers.
For minor issues, such as a loose gas cap triggering the Check Engine light, the AutoEnginuity scan tool can help you identify and resolve the problem yourself, saving you time and money on potentially unnecessary professional service visits. It provides the knowledge and confidence to manage your vehicle maintenance more effectively.
Why Shouldn’t I Use a Cheap Tool or Ignore the Check Engine Light?
While inexpensive code readers can clear the Check Engine/Service Engine Soon light, and sometimes the light may even turn off on its own, ignoring these warnings or using basic tools can be detrimental in the long run. The Check Engine light is an indicator that your vehicle’s engine computer has detected a fault. Even if the light is reset or goes away, the underlying issue persists.
Ignoring a Check Engine light can lead to serious consequences. A seemingly minor engine-related problem could escalate, potentially causing your vehicle to break down unexpectedly or result in more expensive repairs later due to neglect.
Using the AutoEnginuity scan tool provides peace of mind by allowing you to accurately diagnose the cause of the Check Engine light. Addressing even seemingly trivial issues promptly can prevent performance degradation and save you money in the long run by avoiding more significant problems. Investing in a quality scan tool like AutoEnginuity empowers you to maintain your vehicle proactively and responsibly.
Can the Scan Tool Reset Oil or Service Interval Lights?
The ability to reset Oil or Service Interval lights is not part of the generic OBDII standard and is therefore not supported by basic OBDII scan tools.
However, with our enhanced interface options, the AutoEnginuity scan tool can reset service or oil lights for a range of manufacturers, including GM, BMW, Ferrari, Maserati, MINI, Land Rover, Mercedes, and Audi/VW. For some vehicles, like late-model Mercedes and Ford-based models, service interval resets can be performed through the instrument cluster without a scan tool, and Toyotas may use ignition key position and the odometer reset button. Currently, we do not offer this reset support for Porsche vehicles. Enhanced coverage expands the functionality of your scan tool to include these valuable maintenance reset features for supported makes.
Will It Reset ABS or Airbag Lights?
Similar to service interval resets, ABS (Anti-lock Braking System) and Airbag (Supplemental Restraint System) light resets are not part of the generic OBDII standard and are not supported by basic OBDII scan tools.
With AutoEnginuity’s enhanced interface options, we offer support for resetting ABS and Airbag lights for various vehicle manufacturers. In some cases, our enhanced options even allow for calibration of passenger seat weight sensors, which are related to airbag system functionality. Accessing and resetting these safety-critical systems requires the advanced capabilities of our enhanced diagnostic software.
What Data Update Rates Can I Expect?
The data update rate you can expect varies primarily depending on the vehicle being tested and the communication protocol used.
For older vehicles using generic OBDII protocols, you can typically expect update rates between 4 to 6 Hertz (Hz). With enhanced protocols, these rates are generally much faster.
Newer vehicles utilizing Controller Area Network (CAN) communication can achieve generic OBDII update rates between 6 to 16 Hz. Enhanced coverage, leveraging proprietary manufacturer protocols, typically provides even faster update rates. These proprietary protocols often incorporate multiplexing and broadcast modes not available in generic OBDII, resulting in quicker and more comprehensive data acquisition. The specific vehicle and protocol in use will determine the achievable update rate.
Is it Safe to Power My Laptop from the Vehicle’s Power System?
While technically possible to power your laptop from a vehicle using a DC/DC adapter or an AC Inverter connected to the vehicle’s power supply, we strongly advise against it. The critical factor is the design of the power adapter and whether it incorporates a true isolated ground circuit. If you are uncertain about the adapter’s ground isolation, it is best not to use it.
Non-isolated power adapters can create ground loop issues, potentially damaging your scan tool connector and/or your vehicle’s electronic systems. Examples of damage caused by ground loops can be seen here: Damaged Connector 1, Damaged Connector 2. To protect your equipment and vehicle, we recommend powering your laptop from its own battery or a separate, reliable power source.
How Can I Determine if My Vehicle is OBDII/EOBD Compliant?
For vehicles sold in the U.S. market, OBDII compliance is mandated for passenger vehicles and light trucks manufactured in model year 1996 and newer. Some 1994 and 1995 models may also be OBDII compliant.
EOBD (European On-Board Diagnostics) regulations are similar. For gasoline vehicles, new models became EOBD compliant in 2000, and existing models in 2001. EOBD compliance for diesel vehicles started with the 2004 model year.
A simple way to verify compliance is to check for an emissions sticker in the engine compartment, which will typically indicate OBDII or EOBD compliance.
For 1994 and 1995 vehicles, the California Air Resources Board (CARB) provides a list of OBDII compliant models: CARB OBDII Compliance List
Which OBDII/EOBD Vehicles Are Not Compatible with the ScanTool or SpeedTracer?
AutoEnginuity scan tools will connect to Duramax, Cummins, and Powerstroke diesel vehicles. However, due to their Gross Vehicle Weight Rating (GVWR) exceeding OBDII standard limits, they are not fully OBDII compliant. Generic OBDII functionality on these vehicles will be limited, providing access to a reduced set of data and sensors.
Crucially, enhanced Ford, GM, or Chrysler interfaces unlock comprehensive diagnostic capabilities for these diesel vehicles. With enhanced interfaces, proprietary powertrain and other system sensors become accessible, providing in-depth diagnostic information. For detailed information on enhanced coverage for specific makes and models, please consult our Software Enhancements page: AutoEnginuity Software Enhancements.
Will My Japanese Domestic Market (JDM) Model Be Compatible?
Unfortunately, no, Japanese Domestic Market (JDM) models are not compatible with AutoEnginuity products. JDM vehicles are manufactured for markets outside of North America and the European Union, such as Japan and the Caribbean. Their electronic control systems and communication protocols differ from those in vehicles designed for North American and European markets, making them incompatible with our scan tools.
What is CAN (Controller Area Network)?
CAN stands for Controller Area Network. It is a standardized, high-speed communication protocol widely used in modern vehicles. CAN became the mandatory electrical interface for all vehicles starting with the 2008 model year in many regions.
Some vehicle manufacturers began adopting CAN earlier. Ford, Jaguar, and Mazda implemented CAN exclusively in some models starting in 2004. Other manufacturers, including Mercedes, Porsche, SAAB, and Toyota, introduced CAN selectively in certain vehicles beginning in the 2004 model year. CAN is a fundamental technology in contemporary automotive diagnostics and is fully supported by AutoEnginuity scan tools, particularly the Autoenginuity Wireless Scan Tool models.
How Can I Identify if My Older Unit Has CAN Support in the OBDII Connector?
All USB OBDII connectors manufactured by AutoEnginuity are pre-built with CAN support. For older RS-232C (serial) connectors, you can visually identify CAN support by the number of pins. A CAN-enabled RS-232C connector will have eight pins, while a non-CAN version will have six pins. Current AutoEnginuity wireless scan tool and USB connector models all include CAN capability as a standard feature.
I Never See the “OBDII Connector Found” Message. What Could Be Wrong?
The “OBDII Connector Found” message not appearing typically indicates a communication issue, which can stem from several causes:
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Serial Port Problems: If you are using an older serial (RS-232) connection, ensure the serial port on your computer is functioning correctly and not already in use by another application. Verify that the serial port is set to the correct baud rate or faster. We recommend 115.2k baud, but 19.2K baud is the minimum acceptable rate. USB connections generally handle port settings automatically.
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Lack of Power to the Vehicle’s DLC (Diagnostic Link Connector): The OBDII port needs power to operate. Check for power at the vehicle’s DLC by using a voltmeter to test between pin 16 (Voltage, positive) and pin 4 or 5 (Ground, negative). You should measure approximately 12V. If no voltage is present, check the vehicle’s DLC fuse. For many Ford and GM vehicles, the DLC fuse is often shared with the Cigarette Lighter fuse. For many Dodge trucks, it may be the radio fuse. Consult your vehicle’s owner’s manual for fuse box diagrams and fuse assignments.
Troubleshooting these potential issues will help resolve the “OBDII Connector Found” message problem and establish communication with your vehicle’s diagnostic system.
Which Connector Type Do I Need for My Vehicle?
Currently, AutoEnginuity exclusively sells the ST06 ProLine connector. The ST05 OBDII connector is an older model and is no longer available for purchase. While both the ST06 ProLine and ST05 OBDII connectors offer basic OBDII functionality, they differ in their enhanced mode compatibility.
The ST06 ProLine connector is compatible with all of AutoEnginuity’s enhanced software support packages. In contrast, the older ST05 OBDII connector does not support all available enhancements.
If you plan to utilize enhanced diagnostic interfaces with your system, the ST06 ProLine connector is the recommended and current standard. For a detailed reference chart outlining connector compatibility with specific manufacturers and enhanced options, please refer to this link: Connector Information Chart.
How Do I Create a Debug Log File in Windows Vista / 7 and Later?
The security model in Windows Vista, Windows 7, and later Windows operating systems (including Windows 8, 8.1, 10, and 11) has changed compared to Windows XP. To enable software, like the AutoEnginuity ScanTool, to create a debug log file in the root directory of the C: drive, you may need to adjust folder permissions.
We prefer to create the debug log in the C: drive root because it is easily accessible for most users, including those who may not be highly computer-savvy. If you are using a Windows version newer than XP and need to enable debug logging, please follow the instructions in this guide: Enabling Debug Logging in Windows. This guide provides step-by-step visual instructions to adjust folder permissions and enable debug log file creation for troubleshooting purposes.
After a Software Update, My Reports Display as Unformatted Text. How Can I Fix This?
This issue, where reports appear as a continuous line of unformatted text after a software update, is related to how Internet Explorer 9 and later versions handle .xml files compared to earlier versions. Reports that previously displayed correctly may exhibit this formatting problem in Internet Explorer 9 and newer. It is uncertain if this behavior will be changed in future Internet Explorer updates.
To correctly view and print your reports, please download and follow the instructions in this document: Restoring Report View in Internet Explorer. This document provides a solution to restore the proper formatting of your AutoEnginuity reports when using Internet Explorer 9 or later.
Wireless Connector Information
The ProLine VCI+ connector (200xxx series) is available in a wireless version, known as the autoenginuity wireless scan tool. This wireless capability utilizes Wi-Fi technology and is essential for using the scan tool with iPad/iPhone devices and the upcoming Android application.
The Wi-Fi enabled connector is included as standard with all SP01 Proline and SP02 ProLine w/European bundles and is offered as an option for other system configurations. Older hardware, including Scantool OBDII, Proline, and ProLine VCI (100xxx series) connectors, can be upgraded to the new Wi-Fi hardware. Please contact us for pricing and upgrade options.
The autoenginuity wireless scan tool employs Wi-Fi connectivity, compliant with 802.11b/g/n protocols, and is configured as an ad-hoc network connection for direct communication between the connector and your device. It is important to note that this wireless version uses Wi-Fi and not Bluetooth for communication.
My Laptop Only Has One USB Port. How Can I Connect Both the Scan Tool and Security Dongle?
This issue primarily pertains to older AutoEnginuity systems that used the Proline connector in conjunction with a Security Dongle. Current systems utilizing ProLine VCI connectors do not require a separate security dongle, so this is not applicable to those systems.
If you are using an older system with a Security Dongle, a laptop with only one USB port may present a problem as you need to connect both the ScanTool connector and the Security Dongle. The solution is to use a USB hub to expand the number of available USB ports on your laptop.
We recommend the Plugable® 2 Port USB 2.0 Hub, part # UBS2-2PORT (Plugable USB Hub Image). These compact and affordable USB hubs are widely available online for under $10 and provide a simple way to add the necessary USB ports for your older AutoEnginuity system configuration.
End Of Life Notices for Older Hardware and Software
As vehicle technology advances, AutoEnginuity is committed to supporting new manufacturer specifications. However, due to significant changes in vehicle communication systems and technologies, hardware and software must evolve to keep pace with the automotive industry. Consequently, some older AutoEnginuity connectors and software versions have reached their end-of-life and are no longer supported in newer software releases.
The following connectors are no longer supported in software versions newer than 9.0:
- AE Enhanced Connector
- SCI Connector
- RS-232 (Serial) Connector
Scantool OBDII USB connectors remain compatible with current software versions (16.x), but enhanced coverage is generally limited to Ford-based vehicles from 1995 to 2003.
ProLine Connectors (without Security Dongle) are not compatible with software versions 10.0 or later.
ProLine Connectors (with Security Dongle) are not compatible with software versions 16.0 or later. Version 15.21 is the last stable version for this hardware. Version 12.1 is required for Windows 8.1 and 10 compatibility with this hardware.
Software activation codes can only be generated for versions within two releases of the current version. We encourage users with older hardware and software to consider upgrading to the latest autoenginuity wireless scan tool and software to ensure compatibility with modern vehicles and access to the latest features and enhanced coverage. Contact our Technical Support team to learn more about available upgrade and update options.
*Last Updated: May 1, 2023
