Navigating the world of automotive diagnostics can be complex, especially when selecting the right scan tool for your needs. For a while, I had the opportunity to work with a Snap-On Verus, which gave me a solid understanding of their software. I was impressed with the software capabilities but the physical tool itself showed wear and tear, particularly the unresponsive touchscreen. This experience led me to explore PC-based diagnostic tools, thinking that the flexibility of choosing my own computer would be a significant advantage. I opted for the AutoEnginuity scan tool, expecting a seamless experience.
Unfortunately, my experience with AutoEnginuity was challenging from the start. Right out of the box, the scan tool exhibited connectivity problems. Upon contacting their support, I learned that this was a known issue, though they hadn’t been able to replicate it consistently in their own testing environment. They provided a software update, hoping it would resolve the frequent disconnects I was experiencing with vehicles, but the problem persisted. Seeking a resolution, I requested a Return Merchandise Authorization (RMA). However, before processing the return, they required me to discuss the issues with an engineer.
During my conversation with the engineer, I explained the ongoing disconnection problems and also pointed out the difficulties I was encountering with Functional Tests, or Actuators as they are referred to in the software. The engineer mentioned their continued efforts to replicate the disconnection issue internally and sent me a beta patch for the recent update. I was asked to test this patch and provide feedback. I complied, sending three emails containing recorded data files. While the patched version did improve connection stability, it introduced new anomalies. I observed erratic readings such as a report of 3 rpm at idle, numerical displays overflowing the screen with excessive zeros, and unusually high Long Term Fuel Trim (LTFT) values. Interestingly, the data recordings during this period were accurate. Despite the slightly improved connectivity, the new issues were concerning. I requested an RMA again, but was met with further requests for testing and data submission. Feeling like I was primarily serving as a beta tester rather than a customer using a finished product, I eventually involved PayPal to mediate. They facilitated the return process, and I received a credit for the AutoEnginuity scan tool.
After the AutoEnginuity experience, I decided to explore dedicated scan tools again and found a used Snap-On Solus Edge on eBay. The purchase process had its own complications, but ultimately, Snap-On’s customer service resolved the issues. My experience with Snap-On, both with their tools and their business practices, has been exceptionally positive.
I am extremely satisfied with the Solus Edge. Its compact size, rapid 5-second boot-up, DLC-powered operation, and user-friendly recording capabilities via ShopStream Connect are significant advantages. All Functional Tests, including the often-problematic ABS Brake Bleed for the 2007 Equinox, work flawlessly. Interestingly, our 2008 Mazda 3 has no Functional Tests available, and only one Emissions test, which leads me to believe that Mazda simply didn’t make these features accessible for this model. I regret not checking the Mazda’s capabilities when I had access to the Verus for comparison.
In conclusion, for my workflow, a dedicated scan tool powered directly from the DLC is far more convenient than a PC-based system. The hassle of managing a laptop in the garage environment – finding a stable placement, especially when needing to view it while inside the car – makes PC-based tools less practical for me. Dedicated scan tools offer a streamlined and efficient diagnostic experience.
